Key Messages
Generally, users of primary care have a favourable opinion of their experience of care. Organisational and geographical accessibility remain the aspect that is the least favourably perceived by the population. We should be concerned with the fact that residents of urban areas in general, and Montréal in particular, have a poorer perception of their healthcare experience.
The adult population is served by primary care medical clinics that have adopted different organisational forms. In the regions studied, we observe five primary care organisational models, four professional and one community. Professional models—single-provider, contact, coordination and integrated coordination—serve 90% of users...