The definition of well-treatment recommended by the Québec government is as follows:
Well-treatment is about fostering the well-being and showing consideration for the dignity, self-fulfillment, self-esteem, inclusion and safety of a senior. It is expressed through attentiveness, attitudes, actions and practices that are respectful of the values, cultures, beliefs, life journeys, uniqueness and rights and freedoms of that individual .
This definition focuses on older adults themselves, while the definitions proposed in Europe also include the well-being of the various people with whom seniors interact . In its broader sense, well-treatment is a full-fledged culture of respect for the individual as a whole that takes into account his or her history, dignity, and uniqueness. This culture also fosters individual actions and [TRANSLATION] “collective relations within facilities or services” ; it thus engages a multitude of actors. Well-treatment alone does not eradicate mistreatment or mean that there is no mistreatment in the situation being addressed.