Highlights
- Overall, individuals’ assessment of their health care experiences with their regular source of primary care is favourable. These observations are similar to the results of international studies on health care user satisfaction. However, the population is clearly less appreciative of geographical and organisational accessibility.
- Appreciation of care experience varies greatly among territories of the health and social service centres (HSSC) in the two regions under study. The population’s perception of the primary care experience is generally better in Montérégie than in Montréal.
- The contrasts characterizing the population’s care experience is brought to light when CSSS territories are grouped by context. Urban territories described as...