Health and social services organisation

In Québec, an integrated health and social services centre (a Centre intégré de santé et de services sociaux CISSS) or an integrated university health and social services centre (a Centre intégré universitaire de santé et de services sociaux – CIUSSS), along with its area network (réseau territorial de services – RTS) partners, is responsible for improving and maintaining the health of the population it serves. It must offer the best possible services to the clients who consult with it and,…

Elder abuse is increasingly acknowledged to be a health and social problem that must be addressed. Unfortunately, few recent studies provide a measure of the scope of the problem in Canada. The only Canada-wide study reports that 4% of seniors are victims of elder abuse in any given year. However, the actual proportion is probably higher, considering that such abuse is often misunderstood and under-reported.

It is important that the clinical community play a role in combatting this…

The present scanning study is part of Canadian Institute for Health Information's Primary Healthcare Survey Project. It has been done in order to support the development of an organizational questionnaire that can be used to assess the organizational attributes and delivery of primary healthcare in all parts of Canada.

This study aims to facilitate primary healthcare research by presenting the process which led to the elaboration of a questionnaire designed to measure organizational…

Every year, over 3 million patients, including many cases of transmissible infections, arrive at Québec's emergency departments on foot or by ambulance. In Québec, reference documents are available on emergency department organization and design. However, at present, there are few recommendations for infection prevention and control (IPC) in the literature that focus on practice in an emergency care setting.

This document has been prepared in connection with Action 8…

For the 20% of Québec's population whose mother tongue is not French, communication in this language can create difficulties when dealing with the health and social services system. The presence of linguistic barriers in available services can have major negative repercussions on the health of patients. To ensure that anglophones and other linguistic minorities have access to services in their mother tongue, Québec health care facilities may use bilingual or translated documents, hire…

This document summarizes the main observations delivered by the experts on the implementation processes involved for RSIPAs, thus constituting a part of the expedited knowledge synthesis we realised on this subject. We grouped the comments under six themes: a general appreciation of the model (even if this aspects extended beyond the object of the synthesis), questions related to the general governing of the system (at the ministerial level), those concerning appropriation at the local level…

This document aims to describe the reform-related changes observed between 2005 and 2010 in primary care organizations in Montérégie. Findings are reported first on the change in number of medical clinics between 2005 to 2010, and then on the analysis of the modifications in the characteristics of these clinics during this period. The findings are presented for the region as a whole and for each CSSS territory in the region.

This summary report aims to describe the reform-related changes observed between 2005 and 2010 in primary care organizations in Montréal. Findings are reported first on changes in number of medical clinics between 2005 to 2010, and then on an analysis of the modifications in clinic characteristics over this period. The findings are presented for the region as a whole and for each CSSS territory in the region.

This summary conveys highlights of the 2010 population survey results on exposure to clinical preventive services of respondents who have a regular source of primary care. Respondents were instructed to refer to preventive health services received at their regular source of care, regardless of whether the nurse or the doctor conducted the intervention. All data are weighted, taking into account sample characteristics.

This summary includes highlights of the population survey results on services utilization by people living in Montérégie, unmet service needs and the assessments of care experiences of respondents who have a regular source of primary care. Moreover, the values obtained in 2010 are compared with those for 2005.