Box 3 −Promotion of well-treatment

The definition of well-treatment recommended by the Québec government is as follows:

Well-treatment is about fostering the well-being and showing consideration for the dignity, self-fulfillment, self-esteem, inclusion and safety of a senior. It is expressed through attentiveness, attitudes, actions and practices that are respectful of the values, cultures, beliefs, life journeys, uniqueness and rights and freedoms of that individual [8].

This definition focuses on older adults themselves, while the definitions proposed in Europe also include the well-being of the various people with whom seniors interact [113]. In its broader sense, well-treatment is a full-fledged culture of respect for the individual as a whole that takes into account his or her history, dignity, and uniqueness. This culture also fosters individual actions and [TRANSLATION] “collective relations within facilities or services” [114]; it thus engages a multitude of actors. Well-treatment alone does not eradicate mistreatment or mean that there is no mistreatment in the situation being addressed.